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SHIPPING & RETURNS

SHIPPING POLICY

Mainland UK orders only
Orders currently placed will be on a 1-3 days delivery service with Royal mail or other courier service. Price of delivery is determined by weight and size and will change accordingly at checkout. We are working hard to bring delivery times and prices down and hope to have it in place in the near future.  Due to the delivery of goods being fulfilled by third party companies no guarantees are offered.

 

Orders Outside Mainland UK

Please note all orders outside mainland UK may be subject to change with regard to shipping. Third party couriers ship via volumetric weight. Please be assured that if changes to shipping costs that do occur Coso's will contact customers prior to shipping. Any changes to shipping costs not agreed by both parties a full refund will be offered.

​​RETURN & EXCHANGE POLICY​

At Coso's we will happily exchange or refund your unused purchase if you return it within 14 days of receipt, please note we need notification within 7 days of receipt. We recommend you use Royal Mail recorded or special delivery or a courier as we cannot be held responsible for non-arrival of goods. Please enclose a copy of the original receipt or invoice.
 

  • The returned items should be unused in its original packing undamaged including any attached labels & tags.

  • We will issue the refund (or send out an exchange) within 28 days from the date of purchase of original item(s).

  • We will reimburse return postage & packing costs for up to 28 days after purchase

  • Refund on postage & packing does not include the cost of the original postage and packaging or return post if the goods are not damaged or faulty.

  • Exchange (not faulty) goods may incur a further postage & packing charge.

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